About Rukita
At Rukita, we believe that great living experiences are built on thoughtful service, seamless operations, and strong relationships. By integrating technology, data insights, and on-the-ground hospitality expertise, we ensure both tenants and property owners receive a consistent, high-quality experience at every touchpoint. As we continue to grow, we are elevating our owner experience to reflect a more personalized, high-touch approach—bringing the standards of premium hospitality into a scalable, modern living ecosystem.
About the Role
We are seeking a seasoned hospitality professional to take on a senior individual contributor role acting as the primary relationship for our property owners.
This role is designed for individuals who come from high-touch service environments/hospitality, where personalization, discretion, and excellence in service delivery are non-negotiable. You will bring a concierge-level approach to managing owner relationships, ensuring each interaction is thoughtful, anticipatory, and handled with the highest level of professionalism.
As the single point of contact, you will represent the company in all owner-facing matters, managing communications end-to-end while orchestrating internal teams to deliver a seamless and elevated experience.
Key Responsibilities
- Serve as the dedicated and trusted advisor to property owners, owning relationships with a high degree of professionalism and discretion
- Deliver bespoke, personalized engagement—tailoring communication style and approach to each owner's expectations and preferences
- Handle sensitive enquiries, complex concerns, and escalations with composure, tact, and strong problem-solving capabilities
- Proactively curate and communicate insights on: Property performance and occupancy trends, Operational updates and enhancement initiatives, Ongoing issues with clear resolution pathways
- Act as the central orchestrator across cross-functional teams, ensuring timely execution and consistent service quality
- Anticipate owner needs and pre-empt potential friction points, providing solutions before issues arise
- Uphold a high standard of service excellence, ensuring every touchpoint reflects warmth, attentiveness, and credibility
- Maintain structured, detail-oriented records of all interactions, commitments, and follow-ups
Requirements
- Minimum 5–8 years of experience in luxury hospitality, VIP guest relations, high-end serviced residences, or premium client management
- Proven track record in delivering highly personalized, detail-oriented service to discerning clients or stakeholders
- Strong ability to build trust and long-term relationships with high-expectation individuals
- Exceptional communication and interpersonal skills, with a natural ability to navigate sensitive situations with diplomacy and grace
- High emotional intelligence : calm, composed, and unflappable in high-pressure or demanding scenarios
- Strong sense of ownership, with the ability to operate independently as a senior individual contributor
- Naturally warm, polished, and service-driven, with strong attention to detail
- Flexible and agile
