Finance Staff (Billing Team)

Job Responsibilities:

• Handle financial adjustment requests, including refunds, charges, invoices, credits, and payments.
• Communicate with internal teams, partners, and external stakeholders professionally via email, chat, and other communication platforms.
• Manage cases through various payment method platforms.
• Ensure accurate and timely processing of billing adjustments and financial correspondence.
• Prepare and maintain tracking reports for financial adjustments and related activities.
• Support billing-related inquiries and provide clear resolutions in line with company policies.
• Collaborate with other departments to ensure smooth financial operations.

Job Requirements:

• Minimum Diploma in Economics, Accounting, Finance, or related field.
• Minimum 2 years of working experience in billing, finance operations, accounting, or a related field.
• Strong verbal and written communication skills in English.
• Detail-oriented with excellent organizational and problem-solving skills.
• Must be able to use Microsoft Excel and Google Apps for Work especially Google Docs and Google Sheets
• Willing to learn to use new software or tools (example: CRM)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong teamwork and collaboration skills with a professional attitude.
• Flexibility to adapt to changing processes, tools, and business needs.
• Must be willing to work on weekend shift (5 days of work, with 2 days off) and holidays when needed