Experienced in Customer Service Technical / provider
Excellent english communication skills with minimum score C1 (Will be tested during the recruitment process)
Willing work in shifting schedule
Willing to Placed in Jakarta
Responsibilities:
Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.
Providing the customers with a final response in a timely manner.
Write final responses to complaints
Understands procedures and policies and stays updated on changes to ensure accuracy and compliance
Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines
