Regional Customer Success Manager – Jakarta, Indonesia | Enterprise SaaS
We are hiring a Regional Customer Success Manager (CSM) for a leading global SaaS organization in the retail and e-commerce space. This role is ideal for professionals who combine strong account management expertise with a commercial mindset to drive customer growth and long-term value.
Role Overview
You will act as the primary point of contact for enterprise customers in Indonesia, owning relationships, driving adoption, and expanding revenue through renewals, upselling, and cross-selling.
Key Responsibilities
- Manage and grow enterprise customer accounts across the region
- Drive renewals, upselling, and cross-selling to increase revenue
- Ensure seamless onboarding and product adoption
- Build strong relationships with senior stakeholders and decision-makers
- Identify new business opportunities within existing accounts
- Collaborate with internal teams to deliver tailored customer solutions
- Own revenue metrics including forecasting and collections
Required Experience
- 7+ years of experience in Account Management and Customer Success within SaaS or technology environments
- Strong track record in revenue growth (renewals, upsell, cross-sell)
- Experience in customer onboarding and adoption strategies
- Exposure to SAP or Oracle partner ecosystems is highly preferred
- Background in retail, e-commerce, or digital transformation is an advantage
- Strong stakeholder management and commercial acumen
Why Consider This Opportunity
- High-impact role with ownership of strategic enterprise accounts
- Exposure to regional markets across Southeast Asia
- Opportunity to work in a growth-focused, enterprise SaaS environment
Interested candidates can share their profiles at: [Confidential Information]
