The Customer Success Executive works towards Improving customer lifetime value and reducing churn by developing customer relationships that promote retention and loyalty and providing excellent support. The Trainee will learn to identify and resolve challenges with product adoption encountered by customers.
The Customer Success Executive works in a fast-paced and dynamic environment, and is familiar with client relationship management and sales tools, as well as customer service frameworks and practices. He/she is knowledgeable of best practices pertaining to the use of the organisation&aposs products and services, and the clients industry and business needs.
Responsibilities
- Provide consistent customer support through emails, phone support and any online communication platforms.
- Ensure efficient and effective day-to-day activities of the business operations.
- Conduct online training sessions to educate clients onhow existing and new product features and functionality work.
- Manage CRM and other platforms related to delivering customer success.
- Understand and formalise customer requests, needs and requirements.
- Provide feedback to Sales Team and Product Team relating to new functionality request and specification, as well as assisting in providing feedback to improve user experience.
Requirements
- Diploma Holder of any Discipline (preferably in Hospitality or Customer Service-Related)
- Fresh graduate or up to 1-year relevant experience in any Front-Facing Role
- Fluent in Written and Spoken English
- Basic Understanding of HR Policy Knowledge
- Good Understanding of Technology
- Strong Customer-Oriented Mentality. Good Analytical and Problem-Solving Skills. Good Interpersonal Skills. Organized and Meticulous
