About Goapp
Goapp is a Growth Platform designed to help retail & service businesses scale faster. We unify customer data, multi-channel tools, and AI agents & assistanceso teams can orchestrate smarter campaigns, streamline operations, and drive customer retention.
From beauty clinics to real estate and retailers, we help multi-branch and high-touch service businesses simplify complexity, personalize experiences, and accelerate revenue growth.
Job Description
As customer success manager, your key goal is to ensure our clients can successfully onboard with Goapp and continuously achieve desired growth from using our product, either through 1 on 1 session, automated tools or online contents. You must have a strong understanding in SaaS product, combined with great communication and writing skills.
Responsibilities
- Lead new client onboarding, ensuring smooth setup and adoption from gathering data, configuration, migration, training to going live
- Analyse client requirement and provide the most optimal onboarding of our products to achive desired outcome
- Provide day to day support to existing clients
- Drive platform usage, ensuring clients get maximum value from Goapp subscriptions
- Collect feedback and communicate with product team for product improvements to continuously improve Goapp
- Provide training sessions, workshops, and resources to help clients succeed
- Communicate new feature or bug fixes releases to our clients
- Identify bugs or issues in using Goapp and communicate with engineering team
Qualifications
- 1-4 years experience as Customer Success (SaaS or tech company preferred).
- Strong understanding in software and system analyst
- Strong passion in dealing with people with great listening skills
- Excellent communication skills in English: verbal, written skills
- Experience with CRM, commerce or similar software is a big plus
- Experience in software development or business analysis is a big plus
- Love to work in open and collaborative startup to reach common goals and vision
- Ability to multi-task and work under pressure in a fast-paced environment
- Self-driven with attention to detail and follow-through to closure of issues
- Flexible and quick learner, able to adapt to continuously evolving changes at client project
- Strong soft skills: Self-Confidence, Dealing with Complexity
Why Join Goapp
- Be part of a category-defining platform thats transforming how service businesses grow
- Competitive base salary + uncapped commission
- Flexible remote work setup
- Learn from a team building at the intersection of AI, SaaS, and customer experience
Send your CV and a short intro to [Confidential Information]
Lets build the future of service & retail business growthtogether
