Customer Service Staff

The Customer Service is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk operations.

Duties:

• Consistently provide superior Customer Service
• Resolve customer problem/issues in a timely manner
• Influence and direct their work towards customer satisfaction

Qualifications:

• Minimum bachelor's degree in any major
• Proven experience as Customer Service Supervisor in logistic or shipping company
• Fluent in SLAs management and their concepts
• Outstanding communication skills
• A team player and highly motivated person
• Fluent in English
• Willing to be located in Perak Barat, Surabaya