Customer Service Specialist

Company Overview:SEENDA Official | Just Be Yourself: Keyboards, Mice, Combos Seenda Official

SEENDA is a dynamic, fast-paced international e-commerce and retail company that operates both online and offline, dedicated to providing top-quality products and exceptional customer service to customers around the world. We value customer feedback and view every interaction as an opportunity to build strong connections with our customers and continuously improve our offerings.

The successful candidate will be responsible for delivering superior customer service. They will handle all post-sale customer interactions, issue resolution, and customer satisfaction activities, contributing to SEENDAs commitment to excellence on a global scale.

Wage: Rp6.000.000

Responsabilities:

• Answering customer queries and resolving issues in a timely and professional manner.
• Following our standard procedures and using provided materials to answer frequently asked questions.
• Using customer care language techniques to enhance customer experience and promote positive reviews of our international brand.
• Conducting follow-up calls and dealing with messages and emails.
• Occasionally assisting with the receipt and dispatch of mail and packages.
• Attending online meetings outside standard working hours to communicate with international colleagues across time zones.
• Supporting both online and offline customer service needs, ensuring a consistent and high-quality experience across all sales channels.

Qualification:

• Minimal High School
• Good in English and Communication
• Good with customers
• Experience in handling customers is a plus

Note: working hours may be from 14.00 - 23.00WIB