Customer Relationship Management

1-3 Years

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Early Applicant

Job Description

Job Description

Assist on CRM Operations

Content & KV Ideation

Setup of Vouchers, PN/WA and Robocall

Monitoring of CRM Activity Delivery

Monitoring of CRM Activity Delivery

Assist on Improvement Project

Assist and gather feedback for initiatives coming from CRM/MKT
Initiates next step for the improvement initiatives
Guide teammates and ensure each team members understand what to assist in order to complete project/reports
Ensure that all projects comply with internal standards and best practices.
Communicate changes/improvements to relevant teams to adjust accordingly.

Requirements

Hold a minimal of Bachelor Degree in any major
Proven experience in managing CRM operations and marketing (have min 1-2 experience)
Familiar with data driver improvements.
Familiar with collaborating with other respective teams.
Excellent communication and organizational skills.
Ability to manage multiple projects simultaneously and meet deadlines.
Experience with script creations for campaigns, especially through robocall, whatsapp, push notification and other media.
Preferably understand about credit products, especially cash loan products.