Customer Order Processing & Store Affairs Supervisor

Job Description :

• Supervise the processing of Purchase Requisitions (PR) and Purchase Orders (PO) to ensure timely and accurate execution.
• Monitor implementation of existing SOPs across order administration processes.
• Ensure all sales-related documents are complete and properly stored in the system.
• Oversee daily sales data input and support monthly sales reporting.
• Coordinate with finance for documentation needed for invoicing and payment processing.
• Provide administrative support for sales campaigns, bundling, or project-specific orders.
• Track order processing timelines and follow up on delays or inconsistencies.
• Collaborate with sales, warehouse, supply chain, and procurement teams to align documentation flow.
• Act as the first point of contact for administrative escalations from internal teams.
• Support internal audits and ensure administrative compliance with internal controls.

Qualification

• Minimum Diploma/Bachelors degree in Business Administration, Management, or similar.
• Has at least 23 years of experience in sales administration or order processing in retail/FMCG.
• Proficient in ERP systems and spreadsheets.
• Strong attention to detail and familiarity with SOP implementation.
• Good communication and coordination skills with internal stakeholders.