Job Description:
The CRM Admin will be responsible for managing and maintaining the companys CRM system to ensure data accuracy, smooth operation, and effective support for the sales and customer service teams. This role requires attention to detail, strong communication skills, and the ability to work with cross-functional teams.
Key Responsibilities:
- Manage, update, and maintain customer data in the CRM system.
- Generate regular reports and provide insights for management and sales teams.
- Support users in troubleshooting CRM-related issues.
- Ensure data accuracy, consistency, and confidentiality within the system.
- Assist in CRM system training for new users.
- Collaborate with sales, marketing, and customer service teams to optimize CRM usage.
- Prepare and present CRM performance reports as required.
Requirements:
- Minimum Diploma/Bachelors degree in Business Administration, IT, or related field.
- At least 2 years of experience as an Admin, preferably in CRM or Sales Administration.
- Strong analytical and problem-solving skills.
- Fluent in English (spoken and written) is mandatory.
- Proficient in MS Office (Excel, Word, PowerPoint).
- Experience with CRM platforms (such as Salesforce, HubSpot, Zoho, or others) is an advantage.
- Detail-oriented, organized, and able to work under pressure.
