CRM Functional Consultant

3-5 Years

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Early Applicant

Job Description

Qualifications

3+ years proven experience across functional or technical consultant to ensure effective, efficient delivery of business process enhancements;
Proven experience partnering with integration managers and business partners;
Proactive self-starter with ability to find solution to complex technical problems and roll up the sleeves to get work done;
Ability to lead and engage the teams, with excellent communication skills both verbal and written including English grammar;
Working knowledge of business and computer systems/software;
Experience in Retail / CPG, Financial Services, Logistic Distribution, Telcoindustry project is a plus.

Responsibilities

Primary area of focus – IT CRM (Customer Relationship Management);
Develop thorough definition of CRM interfaces with third party systems;
Provide CRM solution options and best practice recommendations;
Provide techno functional leadership and guidance to project teams;
Lead techno functional solution and architecture documents, artifacts, work products and presentations;
Participate in evaluation of new CRM related functionality or software;
Develop and foster collaborative working relationships with the business, project managers and IT team members;
Represent the CRM organization as the prime techno functional contact on projects.