We are looking for a detail-oriented and proactive Assistant Operational Manager to support the daily operational activities within our fintech company. The ideal candidate will have a minimum of 3 years of relevant working experience in financial services, banking, or fintech operations, with strong organizational and problem-solving skills. This role will work closely with the Operational Manager to ensure smooth business processes, regulatory compliance, and efficient service delivery.
Key Responsibilities
- Assist the Operational Manager in overseeing day-to-day operational activities across all business functions.
- Monitor and ensure accuracy in transaction processing, settlement, disbursement, and reconciliation within the fintech platform.
- Support the implementation of operational policies, SOPs, and compliance standards in line with OJK, BI, and company requirements.
- Coordinate with cross-functional teams (customer service, risk, compliance, finance, and IT) to resolve operational issues promptly.
- Analyze operational workflows and recommend process improvements for efficiency and risk mitigation.
- Supervise and provide guidance to junior operational staff to ensure accuracy and compliance in daily tasks.
- Prepare and maintain operational reports, dashboards, and performance metrics for management review.
- Support business continuity planning and risk management in operational processes.
- Assist in audits and regulatory reporting related to operational activities.
Qualifications
- Minimum Bachelors degree in Business, Finance, Economics, or related field.
- At least 3 years of working experience in operations within fintech, banking, or financial services.
- Strong understanding of fintech operations, digital payments, lending, or peer-to-peer financial models is preferred.
- Familiarity with OJK and Bank Indonesia regulations related to fintech operations.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and operational reporting tools.
- Effective communication skills and ability to work with cross-functional teams.
