customer service, delivery follow-up, booking coordination, Shipping Documentation, MCP or similar freight-forwarding system, shipment tracking, cargo release, Freight Forwarding, ocean import and export operations, International Trade, logistics

Lotus Notes, Microsoft Office, Order follow up, RBIS solutions products manufacturing process, Google applications, Knowledge of customer garment production lead time ordering process, Pricing integrity, On-time deliveries, RBIS E2E order to cash process, Complete order fulfillment, Order processing

customer service, computer and data entry skills

Customer identity verification, Phone calls, Live Chat, Customer service

Zendesk System, analytics tools, Customer Service KPI, call center software

customer service, AI training, data annotation, model training, speech communication, AI evaluation, Customer Relationship Management, response evaluation

Microsoft Office, Japanese language proficiency at JPLT N1 level, Customer Service, Contact Centre technology

Erp, Microsoft Office, Crm Systems

English, Customer Service, Bahasa Melayu

SOP Discipline, Customer Service, Operations, Communication, Attention To Detail