Team Leader Customer Service (Yogyakarta)

Job Descriptions :

▪ Monitoring daily task team

▪ Managing staff performance, including conducting perfomance evaluations and providing feedback and coaching

▪ Monitoring daily customer service activity and identify opportunities for improvement and resolve problems in customer service

▪ Provide reporting and analytical information (Especially Case) to Manager

Requirements :

▪ Minimum Bachelor Degree ( S1) from any major

▪ Familiar with Customer Service KPI

▪ Excellent communication skills in both written and spoken

▪ Familiar with call center software and analytics tools

▪ Willing to work in shifting time and public holiday

▪ Fleunt in English and Zendesk System is plus point

▪ Able handle large team ( more than 10 member)

▪ Able to supervise & monitoring different task

▪ Problem solving and team player

▪ Placement in Yogyakarta