Customer Service Project

Responsibilities

• Serve customers visiting the branch in accordance with established SOPs
• Handle customer inquiries and requests through multiple channels, including live chat, email, and phone calls
• Address customer complaints, provide appropriate solutions, and explain Bank Amar's products and services
• Document customer complaints and requests accurately
• Conduct customer identity verification through video calls in accordance with applicable SOPs and regulations
• Identify suspicious activities or potential fraud, perform additional checks when necessary, and escalate findings to the supervisor or Fraud Investigation Unit
• Identify technical issues during video call verification and escalate them when necessary
• Provide backup support to other Customer Service Representatives (CSRs) as assigned
• Perform other customer service-related duties as assigned by the direct supervisor
  
  

Requirements

• Minimum Bachelor's degree (S1); Minimum 1 year of experience in customer service or call center roles, preferably in banking, fintech, or e-commerce
• Experienced in handling customer inquiries through multiple channels, including live chat, email, and phone calls
• Willing to work in shifts (24/7)
• Good administrative skills and attention to detail
• Customer-oriented with strong communication skills
• Good problem-solving skills and the ability to handle customer objections
• Able to identify suspicious activities and escalate concerns appropriately
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.