Training Specialist

Job Title: Trainer

Location: Semarang, Indonesia

Employment Type: Contract (6 months, extendable)

About the Role

We are seeking an experienced and motivated Trainer to support an e-commerce client in the contact center industry. The successful candidate will be responsible for delivering effective training programs, ensuring operational teams are equipped with the necessary skills and knowledge to perform at their best.

Responsibilities

• Design, develop, and deliver training sessions for new and existing employees in a contact center environment.
• Assess training needs and recommend improvements to enhance performance and service quality.
• Monitor and evaluate the effectiveness of training programs.
• Provide ongoing coaching and support to team members.
• Collaborate with stakeholders to align training with operational goals.

Minimum Requirements

• Minimum 1 year of proven experience as a Trainer in the contact center industry.
• Fluent in English, both written and spoken.
• Willing to be based in Semarang.
• Preferably available to join immediately.