Training Manager / Training Senior Specialist (Mandarin Speaker)

5-7 Years

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Early Applicant

Job Description

Responsibilities

Lead the development and optimization of training programs, curriculum, and learning frameworks aligned with business and operational needs.
Manage and support existing trainers to ensure training delivery quality, consistency, and effectiveness.
Plan, execute, and oversee end-to-end training operations, including scheduling, implementation, and post-training evaluation.
Analyze training effectiveness using data and performance metrics, and continuously improve training content, methods, and processes.
Collaborate closely with management and cross-functional teams to identify training needs and translate them into actionable training plans.
Ensure employees performance aligns with training objectives, company SOPs, and operational standards.
Drive process improvement initiatives within training operations to enhance efficiency, scalability, and impact.
Provide coaching, mentoring, and corrective training for employees who do not meet SOP or performance standards.
Act as a bridge between training, product, and operations teams by applying user insights and product thinking into training design.

Requirements

Fluent in Mandarin and Bahasa Indonesia; able to communicate confidently in a professional business environment.
Minimum 5+ years of experience in training, learning & development, or training operations; managerial experience is a strong plus.
Proven experience in project or training operations, including program planning, execution, and evaluation.
Strong process improvement mindset with the ability to streamline workflows and build structured training systems.
Highly data-sensitive, with experience in analyzing training results and applying insights for continuous improvement.
Strong user insight and product thinking, able to design training that is practical, applicable, and aligned with business goals.
Excellent execution skills; detail-oriented, disciplined, and able to enforce standards consistently.
Strong communication, coordination, and stakeholder management skills.
Comfortable working in a fast-paced, operational-driven environment and handling multiple training initiatives simultaneously.