Job Description
Responsibilities
About the team:
The Education & Engagement (E&E) team designs and delivers scalable initiatives to empower both sellers and internal stakeholders. Our mission is to drive measurable, impactful that aligned with business goals, by equipping sellers & internal users with the right knowledge, tools, and capabilities.
We focus on building structured knowledge ecosystems, enabling effective go-to-market (GTM) execution, and leveraging mass channels to educate and engage sellers at scale. By combining education, community, and data-driven insights, we aim to accelerate seller growth and platform performance.
About the role:
We are looking for a Knowledge Management & Community Manager (Education & Engagement Team) to own and optimize our end-to-end knowledge ecosystem while leading seller community engagement as a key scalable channel. This role sits at the intersection of knowledge management, GTM enablement, and seller engagement. You will be responsible for ensuring that knowledge is well-structured, actionable, and effectively distributed, while also leveraging the seller community as a primary channel to gather insights, drive education, and scale impact, with a strong focus on productization, AI-driven solutions, and operational efficiency. This role combines analytical thinking, project management, and cross-functional collaboration. We're looking for candidates who are analytical, data-driven, and eager to create meaningful impact through insights and execution.
Roles & Responsibilities:
KM Related:
- Own and manage the knowledge repository, ensuring learning resources are structured, accessible, accurate, and aligned with business priorities, in collaboration with subject matter experts.
- Standardize and optimize workflows by developing end-to-end SOPs to improve efficiency and scalability of knowledge requests and processes.
- Translate business and product updates into actionable education, including creating seller showcases & best practices, educational materials, to drive adoption.
Community Manager Related:
- Own the seller community and drive community strategies (content, discussions, engagement initiatives) to educate and engage sellers. Grow and nurture the community in a sustainable way, ensuring continuous member activation, retention, and value creation.
- Leverage the community as a feedback loop to gather insights and inform internal teams.
- Drive scalability for community management through productization, automation, and AI solutions. Continuously optimize initiatives based on data insights.
Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 2 years+ of experience in e-commerce, strategy, operations, education, or seller engagement/community-related roles.
- Strong analytical and data-driven mindset, with the ability to translate insights into actions.
- Proactive, structured, and detail-oriented with a strong ownership mindset.
- Experience in project management and managing multiple initiatives simultaneously.
- Strong communication and stakeholder management skills.
Preferred Qualifications:
- Experience in knowledge management, content systems, or building structured repositories.
- Experience in managing communities, engagement channels, or user-facing programs at scale.
- Familiarity with productization, automation, or AI-driven solutions is a strong plus.
- Passion for driving scalable impact and improving operational efficiency.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
