Job Description
Responsibilities
About The Team:
In the Account Manager role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.
Roles & Responsibilities:
- As the primary Point Of Contact (POC) for Merchants inquiries, issues, and escalations
- Develop and maintain strong, long-term relationships with category Key Merchants Senior Leadership
- Develop a deep understanding of assigned high value and high potential customer's business needs, objectives, and challenges
- Identify and address any issues or concerns from Key Merchants, and implement solutions quickly
- Identify opportunities for upselling or cross-selling additional features or services
- Provide strategic account planning and conduct regular business reviews for Key Merchants
Qualifications
Minimum Qualifications:
- Minimum Bachelor's Degree or above
- Proficiency in English is required
- Proficient in Excel and Powerpoint
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Customer-focused with a passion for delivering exceptional service
Preferred Qualifications:
- Attention to detail, affinity with numbers, logical and problem solving skill
- Detail-oriented and well organized
- Proactive problem solver with a positive attitude.
- Ability to thrive in a fast-paced, dynamic environment
- A good team player, fast learner and open to changes
- Strong connections with brands and big sellers are preferred
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
