TikTok Shop by Tokopedia - Account Manager, Electronics & Automotive (Mandarin Speaker), Indonesia
Job Description
Responsibilities
About the Team:
In this role, you will be responsible for developing and scaling the Electronics category by building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.
Roles & Responsibilities:
- Build and maintain strong relationships with merchants and brands.
- Negotiate commercial deals and secure participation in campaigns and seasonal events.
- Identify growth opportunities and develop Joint Business Plans (JBPs) aligned with merchants short- and long-term goals.
- Monitor and improve seller performance metrics, including cancellation rate, return rate, shipping lead time, and overall customer satisfaction.
- Manage merchants through scalable incubation programs, tools, and platform initiatives.
- Drive GMV growth and strengthen merchant performance on the platform.
Requirements
Qualifications
Minimum Qualification(s):
- Bachelor's degree or above.
- 3+ years of experience in relevant categories.
- Strong network with brands and major merchants.
- Familiarity with social media and e-Commerce ecosystems.
- Intermediate-level speaking proficiency in Mandarin, as this role will manage Chinese sellers and use Mandarin as one of the primary languages
Preferred Qualification(s):
- Experience in Electronics category.
- Strong negotiation and stakeholder management skills.
- Analytical and logical problem-solving ability.
- Good understanding of the electronics industry.
- Ability to collaborate across teams and adapt to a fast-changing environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Team:
In this role, you will be responsible for developing and scaling the Electronics category by building a high-performing team, identifying key sub-categories, and driving growth through merchant acquisition, incubation, and performance management. You will work cross-functionally to define and execute a competitive category strategy that drives sales, enhances customer experience, and strengthens market positioning.
Roles & Responsibilities:
- Build and maintain strong relationships with merchants and brands.
- Negotiate commercial deals and secure participation in campaigns and seasonal events.
- Identify growth opportunities and develop Joint Business Plans (JBPs) aligned with merchants short- and long-term goals.
- Monitor and improve seller performance metrics, including cancellation rate, return rate, shipping lead time, and overall customer satisfaction.
- Manage merchants through scalable incubation programs, tools, and platform initiatives.
- Drive GMV growth and strengthen merchant performance on the platform.
Requirements
Qualifications
Minimum Qualification(s):
- Bachelor's degree or above.
- 3+ years of experience in relevant categories.
- Strong network with brands and major merchants.
- Familiarity with social media and e-Commerce ecosystems.
- Intermediate-level speaking proficiency in Mandarin, as this role will manage Chinese sellers and use Mandarin as one of the primary languages
Preferred Qualification(s):
- Experience in Electronics category.
- Strong negotiation and stakeholder management skills.
- Analytical and logical problem-solving ability.
- Good understanding of the electronics industry.
- Ability to collaborate across teams and adapt to a fast-changing environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
More Info
Key Skills
About Company
TikTok Shop by Tokopedia - Account Manager, Electronics & Automotive (Mandarin Speaker), IndonesiaTikTok
Skills:
networking to brands, Negotiation Skills, intermediate-level speaking proficiency in Mandarin, social media savvy
Skills:
Negotiation, Financial analysis, Supply Chain Operations, Transportation, Customer Acquisition, Business development, Freight Forwarding, Strategic partnership development, Cost Control, Warehousing, Bonded logistics, Budgeting, Market Expansion, profitability management, Risk management, Communication, Operational performance improvement
Skills:
B2b Sales, Negotiation, Pricing acumen
Skills:
Microsoft Office, Hr Operations, HR compliance, Employee Relations, Training And Development, salary reviews, workplace issues, market benchmarking, Employee Engagement, Employer Branding, Benefits Administration, Workforce Planning, compliance with local labor laws, recruitment, Succession Planning, employee lifecycle administration, performance management, Onboarding, talent reviews
Skills:
sales performance , Customer Relationship Management, Customer Market Product Knowledge, Chemicals industry, surfactants, Strategic Growth