Ticketing

About the Role

Smailing Tour is a leading travel agency specializing in Corporate Travel Management, Meetings & Events (MICE), and curated travel experiences. We are seeking a service-oriented and detail-driven Travel Consultant to support our travel services. In this role, you will handle travel arrangements and ensure seamless execution for clients. This position is ideal for professionals who are customer-focused, attentive to detail, and experienced in managing both corporate and individual travel needs.

Responsibilities

• Manage end-to-end travel arrangements, including flights, hotels, and customized travel experiences
• Design and prepare personalized travel itineraries based on client preferences and requirements
• Provide consultation on destinations, airlines, accommodations, and travel options
• Handle ticketing processes (booking, issuance, reissuance, and refund) for domestic and international travel
• Coordinate with airlines, hotels, and partners to ensure smooth and efficient service delivery
• Assist clients with travel documentation, including visas, travel insurance, and other requirements
• Ensure accuracy in all travel arrangements and compliance with applicable regulations
• Stay updated with travel trends, destinations, and airline policies

Qualifications

• Diploma (D3) or Bachelor's degree (S1) in Tourism, Hospitality, or a related field
• Minimum 2–3 years of experience as a Travel Consultant, preferably handling corporate or retail
• Strong knowledge of international travel, airlines, and accommodation options
• Proficient in GDS systems such as Galileo, Sabre, Abacus, or Althea
• Fluent in English (both written and spoken)
• Strong attention to detail, good communication skills, and a customer-oriented mindset
• Ability to work under pressure and manage multiple requests effectively