Thai Speaking Telesales/Telemarketing Agent

Responsibilities:

• Sales & Outreach: Initiate calls to prospects (outbound) or take incoming calls, explaining product/service features and benefits.
• Customer Engagement: Ask questions to understand customer needs, address doubts, and handle grievances professionally.
• Order Processing: Take and process orders accurately, and update customer information in the database (CRM).
• Follow-Up: Conduct follow-up calls and potentially send emails to nurture leads.
• Upselling/Cross-selling: Inform customers about new products or related offers to increase sales.
• Reporting: Keep records of calls, sales, and customer interactions.
• Goal Achievement: Consistently meet or exceed monthly/quarterly sales targets (quotas).

Qualifications:

• Diploma or Bachelor's degree.
• Able to speak in Thai.
• Strong English proficiency (minimum B2 level).
• Prior experience in a Telesales/Marketing environment.
• Awareness of current affairs in relevant markets/countries.
• Team player with strong engagement, maturity, and analytical thinking.
• Willingness to work in shifts.
• Must be willing to work on-site in Yogyakarta.