Summary
Tenant Relations Associate will serve as the primary liaison between Pos Bloc Jakarta and its tenants. This role is responsible for fostering strong tenant relationships, ensuring smooth day-to-day operations, supporting tenant onboarding, resolving tenant concerns, and contributing to tenant retention and occupancy growth.
Job Description
- Serve as the primary point of contact between Pos Bloc Jakarta management and all tenants.
- Handle tenant inquiries, requests, and complaints while coordinating with internal teams to ensure timely resolution.
- Build, maintain, and strengthen long-term relationships with tenants through regular communication and engagement.
- Monitor daily tenant operations and ensure compliance with the property's operational policies, procedures, and regulations.
- Support the onboarding process for new tenants, including documentation, coordination, and pre-opening preparations.
- Conduct regular evaluations of tenant performance, operational conditions, and satisfaction, and provide recommendations for continuous improvement.
- Prepare periodic reports on tenant activities, complaints, issue resolution, and operational updates.
- Conduct canvassing and proactively identify prospective tenants that align with Pos Bloc Jakarta's concept and tenant mix strategy.
- Support tenant activation programs, promotional campaigns, community engagement initiatives, and property-wide events to enhance tenant performance and visitor experience.
- Collaborate with cross-functional teams to ensure a positive tenant experience and maintain high service standards.
Requirements
- Minimum of 1 year of experience in Tenant Relations, Leasing, Property Management, Hospitality, Customer Relations, or a similar client-facing role.
- Excellent interpersonal, communication, negotiation, and problem-solving skills.
- Proactive, responsive, detail-oriented, and capable of building strong relationships with diverse stakeholders.
- Strong administrative and reporting skills with proficiency in Microsoft Office.
- Experience in canvassing and identifying potential tenants or business partners is an advantage.
