Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Working closely with our clients, our Strategy & Consulting professionals engage to assess and design strategies that help shaping their future in the intersection between business and technology. We, as technology strategists and advisors, capitalize upon Accentures vast technological expertise, know-how and assets to help our clients take the right business decisions in a technology driven competitive landscape.
All new businesses are digital and therefore, intrinsically linked to technology, exactly the space where we, as a Technology Strategy & Advisory practice, excel. Our TS&A professionals (ITOM) help clients plan, and implement a Multi-Speed IT Operating Model, covering IT Processes, Functions, Governance, Performance and Tool by mapping customer business problems to reusable end-to-end operating model and technology solutions.
A professional at this position level may have the following responsibilities:
Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives
Drive, supervise and review technology diagnosis and assessment activities
Identify opportunities for improvement based on benchmark data and doing high-level cost benefit analysis
Develop a high-level design which supports robust solutions, taking into account the user requirements, technical requirements, etc.
Review and supervise design components
Support sales growth through business development activities working closely with leadership to position offerings with clients
Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters
Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology
Ability to meet travel requirements, when applicable
General Technical Requirements:
Having both knowledge and experiences in developing corporate IT Strategy, IT Master Plan and IT Transformation
Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, Network and infrastructure
Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the component of the solution
Having the ability to work with other business users to understand their business needs and translate those needs into IT needs
Having the ability to present the new trends of technology to business users in a concise and appropriate manner
Able to implement the IT Solution Architect that integrates the best/common practice with the client environment
Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn
Specific Technical Requirements
Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementations:
Defining, designing and implementing an IT Operating Model, covering IT processes, Functions, Governance, Performance and Tool
Implementing IT Service Management Tools
Designing and implementing Shared Service Center (SSC) with focus on IT
Professional Skill Requirements
Presents ideas clearly and concisely in verbal and written communications
Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively
Work in a team-oriented environment through effective work facilitation and collaboration
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges
Deliver results with minimum supervision and general guidance
Work creatively and analytically to describe and solve large or complex problems
Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes
Make rational and informed decisions that have lasting impact on area of responsibility with the potential to impact outside area of responsibility
Focus on end goals and drive progression towards successful outcomes
Anticipates and identifies risks, mitigating actions, and ownership
Job Qualification:
Solid experience in Information Technology area for up to 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
(Advantage) Has worked in Shared Services Center or created design for Shared Service Center related to IT area that support multi tower SSC
(Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc.)
(Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
(Advantage) Has worked for both local/international big clients with complex IT Landscape
Qualification & Accreditation
(Mandatory) Bachelors (or higher) degree in Information Technology/Computer Science
