Technical Support Engineer

Job requirements:

Bachelor&aposs degree in Telecommunication/IT/Computer Science/Engineering/Mathematics discipline or relevant skills

General understanding of database management systems and operating systems

Knowledge of Fiber and Copper networks, especially for access networks

Skilled in SQL/Oracle/Linux

Ability to interact with diverse customers in a multi-cultural environment

Cloud Platform experience will be considered a plus

Experience as a telecom operator is an advantage

Responsibilities:

Involved in the delivery of telecommunication software projects throughout the whole lifecycle.

Assist business analyst in understanding users requirements and needs, follow up with R&D team to meet the needs and requirements

Responsible for performing the User Acceptance Test with team members as required

Cooperate with external parties and vendors to support integration tests and troubleshooting

Provide 2nd or 3rd-level technical support and business flow clarification

Required remote standby for operational and maintenance support, including troubleshooting customer complaints, system health checks, system backup, etc.

Provide customer training in French, after being trained by an expert in English

Working with our R&D to solve issues when necessary

Sustain Customer Relationships (define customer demands and comply with them in product implementation, technical advice, etc.)

Produce documents and regular reports in Chinese and English