Job Summary:
We seek a skilled Technical Support Engineer to provide technical assistance to users, troubleshoot hardware/software issues, and ensure system reliability. This role involves resolving help desk tickets, supporting end-users, and maintaining IT systems.
Key Responsibilities:
- Provide first- and second-level technical support via phone, email, or remote tools.
- Troubleshoot issues with desktops, laptops, printers, OS (Windows, macOS), and applications (MS 365, Outlook, Teams).
- Manage tickets using ITSM tools (e.g., ServiceNow, Zendesk).
- Assist with user account management, password resets, and device setup.
- Support network connectivity, VPN, and cloud services.
- Document solutions and maintain knowledge base articles.
- Collaborate with IT team to improve systems and processes.
Qualifications:
- Bachelor's Degree in IT or related field
- Experience >2 years as IT Support or relevant role
- Proficient in Windows 10/11, macOS, Active Directory, Office 365.
- Knowledge of networking (TCP/IP, DNS, DHCP, VPN).
- Experience with remote support tools (TeamViewer, RDP).
- Strong problem-solving and communication skills.
- Certifications: CompTIA A+ (required), Network+, ITIL, or Microsoft certifications (preferred).
- Willing to work onsite in BSD City, Tangerang
