Description
Are you a
champion at providing an excellent customer experience Help us boost the SEON rocket ship as we assemble our super team of fraud-fighting heroes.
We are excited to be looking for an enthusiastic, customer-obsessed fraud fighter to join our team. You will be among the highest-rated Customer Success teams in the growing Fraud space. Check out our CS reviews on G2. Our global Success Services org guides our customers to be the best fraud fighters possible.
The working week for this role is either Tuesday to Saturday or Sunday to Thursday; we are happy for you to choose which works best for you.
What you'll do:
- Provide exceptional service, build relationships, and champion customer experience at every opportunity.
- Continually monitor a range of comms channels that serve our customers.
- Providing technical and functional support to both client-side and in-house technical teams and end-users directly.
- Documenting issues, updating ITSM software, maintaining knowledge base.
- Owning issues through to resolution, acting as the primary customer interface.
- Communicate! Upholding informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs.
- Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate to internal teams.
- Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams
- Support new customer onboarding, assisting with configuration processes
- Host training for new joiners and actively assist in internal projects
- Ensure a positive experience by providing the right solution
- Analyzing and reporting product malfunctions
What you bring:
- Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
- A strong aptitude for learning new technology and concepts
- A thirst for learning and a hunger to improve everyone around you.
- Experience in supporting cloud, web browser-based software, with an understanding of APIs
- Strong troubleshooting skills
- Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk / service desk ticketing systems
- Experience in supporting product teams and improving processes
- SQL experience is an advantage
What we offer:
- Employee stock ownership plan (ESOP)
- Hybrid working environment (23 days in the office per week)
- Flexible hours
- Generous Holiday allowance
- Access to significant opportunities for learning and development
- Private health insurance, including dependants (inc. employee assistance & mental health support)
- Complimentary weekly language courses
- Enhanced Parental leave
- Monthly company breakfast and weekly Lunch allowance
- Work from anywhere 60 days remote
What's next:
Sounds good Great, we can't wait to hear from you!
Want to learn more about what it's like to work at SEON first
Here you go: https://careers.seon.io/
About SEON
The SEON journey has been unstoppable. 40 months in, and we have grown from 2 to 275+ SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco and Singapore, we are on a mission to create a Fraud World. We raised a record-breaking segment, Series B, in April 2022 and were featured in TechCrunch as the largest B round for Hungary. Now, we are recognized as the World's quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!
