Tech Support (Magelang)

Job Responsibilities:

• Troubleshoot and resolve hardware, software, servers, storage and network issues.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and update computer systems and software as needed.
• Assist with setting up new user accounts, workstations and servers
• Collaborate with the IT team to resolve technical issues.
• Assist in maintaining and managing IT inventory, including hardware and software.
• Support the IT team with additional projects and tasks as needed.
• Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server
• Familiar with warehouse.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience 1-2 year as IT Support Role.
• Basic knowledge of computer hardware, software, and networking fundamentals.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and a customer-focused attitude.
• Willingness to learn and adapt to new technologies.
• Willing to be placed in Magelang