Having a Bachelor's Degree in Information System (or similar Major) from a reputable university
Possessing a solid 4 years experience in managing Palo Alto's Cortex XDR product, with a combined scope of post-sales and operation
Must possessed a valid Palo Alto's XDR certification for either Palo Alto's XDR Engineer or PCDRA
A minimum of 2 years experience in a team leading responsibilities, managing an on-site security service for the client
Strong and proven portfolio in an IT-security tools, focusing in Endpoint security platform such as AV/EDR/XDR, Malware Anlysis, and other cyber-attacks defender
Excellent leadership quality, able to manage and evenly distribute the team's task and workload effectively
Good english capability, both for written and verbal
Able to work under preassure; excellent target fullfilment orientation within a constrained time-line
Job Description:
Responsible for overseeing all work activities performed by the residential engineer
Able to act as a liaison between the XDR support team and the client, including information-sharing and partial consultative approach
Responsible for determining the team's goals in accordance of service's objective and team activities
Create and implement service strategies in terms of preventive and corrective maintenance, in the hope of achieving the client's desired goals.
Assist in overseeing the team's daily operational activities.
Provide recommendations for best practices in the use of XDR solution, including their procedures to integrate with the client's IT system
Act as a PIC for documentation's integrity, especially for post-integration documentation
Responsible for preparing Corrective Maintenance and Preventive Maintenance reports, which are to be presented to the client side
Coordinate with operators regarding the preparation and configuration which are required during the XDR integration or installation process
