Team Leader Field Collection, Operations
Team Leader Field Collection, Operations
SeaBank Indonesia- Posted 9 hours ago
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Job Description
Job Description:
- Managing, evaluate and monitor team performance.
- Provide guidance and coaching to enhance team members skills and productivity.
- Ensuring compliance with regulations and implementing strategies to maximize collection efficiency.
- Create assignment worksheet and report for Field Collection activities and check the accuracy of billing results reports.
- Collaborate with other departments to enhance overall collection strategies.
- Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
Job Requirements:
- Minimum Bachelor Degree from any field
- Minimum 2 years of relevant experience from banking or financial services industry
- Have experiences in Unsecured Loan product is a plus
- Strong communication, negotiation, and leadership skills
- Proficient in Microsoft Office (especially PowerPoint and Excel)
- Understand the laws and regulations from BI, OJK, and other regulators related to banking activities
More Info
Key Skills
About Company
Skills:
Microsoft Office, Excel, Integrations, Divestiture transactions, Word, Financial analysis, Spin-offs, Powerpoint, Mergers
Skills:
Requirement Documentation, Microsoft Excel, Sql, BI dashboard, project management, Operational Processes
Skills:
google sheets , HRIS (HiBob), Excel, No-code tools, People analytics, AI automation, Project and programme delivery, Data storytelling, Payroll processes, Stakeholder Management
Skills:
google sheets , Excel, User Operations, User Segmentation Analysis, User Engagement, Growth Operations
Skills:
SAP, Power Bi, Microsoft Excel, Forecasting, Financial Analysis, Cost Management, Budgeting, Variance Analysis