Product Operations

pt. inovasi anak indonesia - parkee

2-4 Years

Not Disclosed

Indonesia

Posted 9 hours ago
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Job Description

Responsibilities

Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions
Create monthly operational plan and report to Product Operations Lead
Coordinate with product manager and engineering team on release readiness: checklist, rollout schedule, partner communication, and post-release verification
Translate recurring operational issues, client complaints, and feature requests into clear and prioritized backlog items for product managers, supported by data
Coordinate with client representatives and other related parties in handling feature requests, complaints, and service issues at all levels
Triage, escalate, and follow up on incidents with engineering and finance until resolved, and run root-cause analysis to prevent repeat issues
Monitor SLA, data quality, and accuracy of reconciliation and settlement, and follow up on any discrepancy
Create and maintain SOPs, documentation, and knowledge base for operational processes, including migration and post-migration procedures
Generate operational reports and insights (volume, SLA, error rate, escalations, manual effort) for upper management and product team
Create timeline and schedule for ongoing or new rollout and operational projects
Identify manual or repetitive processes and work with product and engineering to automate or productize them
Maintain good relations with clients and partners, and respond to all client groups
Support internal management in following up invoices and billing-related issues with clients
Collaboration with Support and Support Engineer Team to assist on location enablement checklist and issue handling.

Requirements

Minimum Bachelor degree from reputable university in any majors (Computer Science, Information Systems, or Business is a plus)
Having 2 - 4 years of professional experience in product operations, product management, business operations, or related field
Experience handling operational processes, PRD or requirement documentation, and project timelines
Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products
Strong critical thinking, intellectual curiosity, and problem-solving capabilities
Strong analytical and report writing skills, with ability to turn operational data into clear insights and recommendations
Excellent in Microsoft Excel and spreadsheets; basic SQL or BI dashboard experience is a plus
Good project management and time management skills
Excellent communication and interpersonal skills, with ability to coordinate effectively with internal teams, cross-functional teams, and external partners
Good decision-making skills, including under pressure during incidents or escalations
Experience in B2B environment is a plus
Proactive, organized, and a self starter
Able to learn and adapt quickly to a changing environment
Willing to work from office (Jakarta Pusat, Cideng, Gambir)