STRATEGIC BUSINESS PARTNER RELATIONSHIP MANAGER

SBP RELATIONSHIP MANAGER

Company : PT Kairos Inti Perkasa

Employment Status : Full-Time

Level : Manager - Senior Manager

Function : Strategic Business Partnership (SBP)

Location : Jakarta, Indonesia

About the Role

The SBP Relationship Manager is responsible for building and managing strategic relationships with key partners and enterprise clients, particularly within the telecommunications, digital payment, and HORECA (Hotel, Restaurant, and Cafe) ecosystems.

This role is expected to identify business opportunities, develop payment-related and merchant solutions, manage commercial discussions, and coordinate internal stakeholders to ensure successful execution, transaction growth, and long-term business relationships.

What You Will Do

Strategic Relationship & Business Development

• Lead the acquisition and development of *B2B Partners* for Kairos, from prospect identification, engagement, negotiation, onboarding, and ongoing relationship management.

• Develop and execute *B2B partnership strategies and business models* to expand Kairos market coverage, distribution channels, customer base, and revenue.

• Serve as the primary business contact for B2B Partners, understanding their business needs and ensuring appropriate commercial and operational solutions are delivered.

• Develop *commercial schemes, pricing, tiering, bundling, and incentive programs* that support partner acquisition, transaction growth, and long-term partnership value.

• Build and maintain strategic relationships with *Telkomsel as the Principal/IP*, including coordination on products, commercial programs, product availability, and business opportunities.

• Coordinate with Telkomsel regarding *product procurement, stock availability, allocation, collection/pick-up, and replenishment* to ensure continuous product availability for Kairos and its partners.

• Monitor and analyze partner performance, including *sales, transaction volume, revenue, product mix, and growth*, and develop action plans to maximize partner contribution.

• Coordinate with internal functions such as *Operations, Finance, Product, Technology, Legal, and Customer Service* to ensure seamless partner onboarding and end-to-end business operations.

• Identify new business opportunities, strategic partnerships, and *cross-selling/up-selling opportunities* across Kairos Telco, Digital Product, and other relevant portfolios.

• Provide *market insights, partner feedback, business forecasts, and strategic recommendations* to management to support decision-making and the sustainable growth of Kairos

What We're Looking For

• Bachelor's Degree in Business, Management, Marketing, Information Technology, Engineering, or another relevant field.
• Minimum 5 years of relevant professional experience, with proven experience in the telecommunications and HORECA industries.
• Must have hands-on experience handling payment solutions, digital payment products, merchant payment solutions, payment services, or payment-related partnerships.
• Experience developing or managing payment solutions for hotels, restaurant groups, cafes, F&B businesses, merchants, or other customer-facing businesses is strongly preferred.
• Experience managing B2B / enterprise accounts, strategic partnerships, merchant partnerships, or key client relationships.
• Experience at Manager to Senior Manager level, with strong ownership of commercial, partnership, and relationship management activities.
• Strong relationship management, negotiation, and stakeholder management skills.
• Good understanding of the telecommunications ecosystem, digital payment business, merchant ecosystem, and HORECA industry dynamics.
• Strong commercial awareness and ability to identify new business, partnership, and revenue opportunities.
• Able to translate client or merchant requirements into practical business and payment solutions.
• Strong communication and presentation skills, including engagement with senior stakeholders, business owners, enterprise clients, and strategic partners.
• Analytical, target-oriented, and comfortable working in a fast-paced business environment.
• Good English communication skills.

Why Join PT Kairos Inti Perkasa

• Take ownership of strategic partnerships and high-value business relationships.
• Work closely with telecommunications, digital payment, merchant, and HORECA ecosystems.
• Contribute directly to business growth through new solutions, transaction growth, and commercial partnerships.
• Collaborate with cross-functional teams on strategic business and payment initiatives.