STRATEGIC BUSINESS PARTNER RELATIONSHIP MANAGER

SBP RELATIONSHIP MANAGER

Company : PT Kairos Inti Perkasa

Employment Status : Full-Time

Level : Manager - Senior Manager

Function : Strategic Business Partnership (SBP)

Location : Jakarta, Indonesia

About the Role

The SBP Relationship Manager is responsible for building and managing strategic relationships with key partners and enterprise clients, particularly within the telecommunications, digital payment, and HORECA (Hotel, Restaurant, and Cafe) ecosystems.

This role is expected to identify business opportunities, develop payment-related and merchant solutions, manage commercial discussions, and coordinate internal stakeholders to ensure successful execution, transaction growth, and long-term business relationships.

What You Will Do

Strategic Relationship & Business Development

• Build and maintain strong relationships with key partners, enterprise clients, telecommunications companies, HORECA businesses, and digital ecosystem players.
• Identify and develop new business opportunities related to payment solutions, digital payments, merchant solutions, HORECA business ecosystems, and other strategic partnership initiatives.
• Develop strategic partnerships with hotel groups, restaurant chains, cafe operators, F&B businesses, hospitality companies, and other relevant HORECA partners to expand payment solution and commercial opportunities.
• Manage strategic accounts from opportunity identification through commercial agreement and implementation.
• Develop account plans and partnership strategies to support revenue growth, transaction expansion, and long-term business relationships.
• Understand client needs across telecommunications, digital payment, enterprise, and HORECA sectors, and coordinate with Product, Technology, Operations, and other internal teams to develop suitable payment and business solutions.
• Lead commercial discussions, proposal development, pricing coordination, and contract negotiations with partners or clients.
• Monitor business performance, transaction growth, merchant adoption, service quality, and commercial commitments of assigned accounts.
• Act as the main relationship point for strategic partners and ensure issues, requests, and business opportunities are followed up effectively.
• Coordinate cross-functional teams to ensure smooth onboarding, implementation, integration, and ongoing service delivery.
• Prepare regular business reviews, account updates, market insights, and management reports.

What We're Looking For

• Bachelor's Degree in Business, Management, Marketing, Information Technology, Engineering, or another relevant field.
• Minimum 5 years of relevant professional experience, with proven experience in the telecommunications and HORECA industries.
• Must have hands-on experience handling payment solutions, digital payment products, merchant payment solutions, payment services, or payment-related partnerships.
• Experience developing or managing payment solutions for hotels, restaurant groups, cafes, F&B businesses, merchants, or other customer-facing businesses is strongly preferred.
• Experience managing B2B / enterprise accounts, strategic partnerships, merchant partnerships, or key client relationships.
• Experience at Manager to Senior Manager level, with strong ownership of commercial, partnership, and relationship management activities.
• Strong relationship management, negotiation, and stakeholder management skills.
• Good understanding of the telecommunications ecosystem, digital payment business, merchant ecosystem, and HORECA industry dynamics.
• Strong commercial awareness and ability to identify new business, partnership, and revenue opportunities.
• Able to translate client or merchant requirements into practical business and payment solutions.
• Strong communication and presentation skills, including engagement with senior stakeholders, business owners, enterprise clients, and strategic partners.
• Analytical, target-oriented, and comfortable working in a fast-paced business environment.
• Good English communication skills.

Why Join PT Kairos Inti Perkasa

• Take ownership of strategic partnerships and high-value business relationships.
• Work closely with telecommunications, digital payment, merchant, and HORECA ecosystems.
• Contribute directly to business growth through new solutions, transaction growth, and commercial partnerships.
• Collaborate with cross-functional teams on strategic business and payment initiatives.