Location: Jakarta, Indonesia
Workplace Type: Onsite
About The Role
We are seeking a highly motivated and experienced Store Supervisor to oversee the daily operations of our retail store in Jakarta. The ideal candidate will be responsible for managing staff, ensuring sales targets are met, maintaining inventory levels, providing excellent customer service, and ensuring smooth store operations. This role requires strong leadership skills, excellent communication abilities, and a proven track record in retail management. The Store Supervisor will report to the Store Manager and will play a crucial role in driving the store's success.
Key Responsibilities
- Oversee, guide, train, and motivate the store staff team (such as sales staff, cashiers) to work effectively and achieve sales targets
- Ensure the store achieves the set sales targets, analyze sales reports, and develop strategies to increase sales
- Manage and monitor stock levels, ensure the availability of goods, control inventory, and place stock orders
- Ensure customer satisfaction, handle customer questions, complaints, and problems, and ensure good service standards are applied
- Oversee store opening and closing procedures, maintain store cleanliness and orderliness, and ensure all activities run smoothly in accordance with company policies
- Prepare daily and weekly reports on sales, stock, staff performance, and report them to the Store Manager or higher management
- Implement and maintain visual merchandising standards to enhance the store's appearance and attract customers
- Monitor and manage store expenses within budget
- Ensure compliance with all company policies and procedures, as well as local regulations
- Conduct regular staff meetings to communicate goals, provide updates, and address any concerns
Required Skills & Qualifications
- Minimum of 3 years of experience in a retail environment, with at least 1 year in a supervisory role
- Proven ability to lead and motivate a team to achieve sales targets
- Strong understanding of retail operations, including inventory management, visual merchandising, and customer service
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in using point-of-sale (POS) systems and other retail software
- Ability to work flexible hours, including evenings, weekends, and holidays
- Bachelor's degree in Business Administration, Retail Management, or a related field is preferred
- Strong analytical skills to interpret sales data and identify trends
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Knowledge of local market trends and customer preferences
Additional Information
This is a full-time position based in Jakarta, Indonesia. We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To apply, please submit your resume and cover letter outlining your relevant experience and qualifications. Only shortlisted candidates will be contacted for an interview. We look forward to hearing from you!
