Description
DECATHLON, established in 1976 in France, is driven by the belief that top-quality sports products should be within everyone's reach. Our purpose: Move People Through the Wonders of Sport.
Present in 70 countries and with nearly 1,700 stores worldwide, DECATHLON today represents more than 100,000 teammates. In Indonesia, we are operating 14 stores in Jabodetabek and 2 in Yogyakarta & Surabaya.
About The Role
As a Store Operational Manager, you are responsible for ensuring the store runs safely, efficiently, and sustainably, every day. You lead operational excellence, support teammates, and ensure the store is ready to serve customers across all channels.
This role is key in building a strong operational foundation and preparing future leaders within the store.
Key Responsibilities
Ensure people safety and asset security
- Measure & mitigate the internal and external risks of my site and complete the associated action plan
- Design and implement an effective evacuation process
- Act for a safe and secure environment, both during my store duty and on a daily basis
- Ensure safety training (according to country standards)
- Ensure user's safety & reliability in the quality process
- Support and drive projects of change), by identifying and mitigating their impacts on operations and safety
Animate operational excellence in store for more customer satisfaction
- Guarantee the application of standardized Decathlon in-store processes to increase the conversion rate to improve customers and teammates experiences
- Drive and animate the processes efficiency (layout movements, truck to peg, etc)
- Set functional management routines to foster an efficiency mindset
- Manage operating cost of the store increase the efficiency of investments
Guarantee store stock availability to maximize omnichannel customer satisfaction
- Train teammates on stock procedures and automatic replenishment system
- Animate the stock control to guarantee stock accuracy
- Create and manage an anti-shrinkage action plan at store level
- Ensure good application of flow procedures
Manage the environmental impact of my store
- Ensure the implementation of the sustainable development action plans
- Manage providers eco impact
- Allow the eco mobility
Ensure store maintenance
- Ensure the maintenance (preventive / corrective) and verifications according to country's standards and contracts
- Ensure safety is enforced during maintenance operations
- Provide monitoring & traceability
Requirements
- Fluent in English and Bahasa Indonesia (verbal and written);
- Minimum 3 years of experience in a retail store leadership role;
- Experience in retail operations, store management, or operational leadership;
- Strong organizational and operational mindset;
- Ability to manage priorities and solve problems on the field;
- Job location is in West Surabaya
Benefits
Competitive payroll+bonus / Comprehensive medical insurance / Global shareholding program / 12 days of paid annual leave / Discount on Decathlon product / New hire starter kit/ Various career opportunities domestic and international / 40 working hours per week / 2 day off per week
