POSITION SUMMARY
As the Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and achieving sales targets.
KEY RESPONSIBILITIES
- Leadership and Team Management: Lead, motivate, and develop the store team to achieve high performance. Foster an energetic and positive working environment that promotes teamwork, enthusiasm, and a high level of customer service.
- Sales Performance: Drive store sales to meet or exceed targets. Utilize your knowledge of customer behavior and trends to identify sales opportunities, guide the team, and execute strategies that boost revenue.
- Customer Service Excellence: Ensure that the team delivers an outstanding and personalized customer experience. Utilize strong client-telling techniques to effectively engage with customers and build long-term relationships. Monitor and improve customer satisfaction and Mystery Shopper results.
- Inventory Management: Maintain a high level of inventory accuracy by minimizing losses, conducting regular stock counts, and ensuring that stock is well-managed. Ensure store stock levels are aligned with customer demand and sales trends.
- Visual Merchandising and Store Presentation: Ensure the store is visually appealing and aligned with brand standards. Oversee product displays, signage, and store layout to create a dynamic and engaging shopping experience.
- Operational Excellence: Oversee all daily store operations, including opening and closing procedures, cash handling, and maintaining store policies. Ensure compliance with all company standards and procedures.
- Staff Scheduling and Development: Create staff schedules that meet business needs while promoting a healthy work-life balance. Provide consistent feedback, training, and development to help the team grow professionally.
- Customer Engagement and Relationship Building: Utilize strong client-telling techniques to actively engage with customers, understand their needs, and tailor product recommendations. Encourage repeat business and build customer loyalty through personalized service and brand knowledge.
- Performance Monitoring and Reporting: Monitor KPIs, such as sales, customer service standards, inventory accuracy, and operational efficiency. Regularly assess store performance and implement strategies to address areas for improvement.
KEY PERFORMANCE INDICATORS (KPIs):
- Achieve and exceed store sales and revenue targets.
- Maintain exceptional customer service standards, as measured by Mystery Shopper reports and customer feedback.
- Ensure high levels of inventory accuracy and stock management, reducing shrinkage and maintaining optimal stock levels.
- Drive customer loyalty and repeat business through effective client telling and relationship-building.
- Maintain high visual merchandising standards to ensure the store aligns with brand identity.
- Develop a high-performing team with strong product knowledge and customer service skills.
QUALIFICATIONS & REQUIREMENTS:
- Proven experience in retail management, with a strong track record in customer service, sales, and team leadership.
- High enthusiasm and energy with a passion for driving sales and customer engagement.
- Strong knowledge and experience in customer behavior, client telling, and personalized selling techniques.
- Exceptional leadership, communication, and organizational skills.
- Ability to manage multiple tasks, prioritize effectively, and make quick decisions under pressure.
- Excellent problem-solving skills and a proactive approach to resolving challenges.
- Solid understanding of inventory management, retail operations, and visual merchandising principles.
- Proficiency in Microsoft Office and retail management software.
