Sr. Officer-Billing Management

Key Roles of Responsibility:

- To ensure that all billing generation for B2B, B2C and HBB run well

- To perform quality checking of billing productions

- To handle complaint handling related to billing for B2B, B2C and HBB

- To manage cost related to paper bill

- Analyzing & Reporting Billing Production

Experience:

Minimum 2 years in customer service or having experience in data management and billing system production

Strong communication and leadership skills

Understanding of billing system

Understanding key performance indicator of billing printing and delivery

Skills:

Have knowledge of:

IT related such has hardware and software

Analytical and problem-solving skills

Database & billing system management (oracle, SQL, RBM, Siebel)

Able to manage complexity and quick responsive will be advantage

Strong in leadership to manage a team

Interpersonal and communication skills

Able to work under pressure

Customer and Market focus