RINA is currently recruiting for a
South Asia Pacific Certification Operations Manager to join its office in
Jakarta, Indonesia within the
International Certification Division.
Mission
As the South Asia Pacific Certification Operations Manager at PT RINA Indonesia, you will lead and optimise certification operations within the South Asia Pacific region. Your mission is to ensure efficient, compliant, and client-centric delivery of certification services, driving continuous improvement to meet evolving industry standards and client expectations. You will collaborate across divisions to foster a high-performance culture focused on quality, innovation, and sustainable growth.
Key Accountabilities
- Oversee the end-to-end certification operations across the South Asia Pacific region, ensuring compliance with international standards and internal policies.
- Coordinate with cross-functional teams to align certification activities with the companys strategic objectives and client requirements.
- Build and maintain strong relationships with internal stakeholders and external clients, acting as a trusted advisor to enhance client satisfaction and operational effectiveness.
- Lead and mentor the regional certification team, promoting a culture of continuous learning, accountability, and collaboration.
- Develop and implement operational plans and key performance indicators (KPIs) to monitor and improve service quality and delivery timelines.
- Manage resources efficiently, prioritising tasks and allocating responsibilities to meet demanding schedules and project constraints.
- Drive change initiatives by embracing new technologies, industry trends, and best practices to enhance operational capability and efficiency.
- Champion sustainable development principles within all certification processes to ensure environmentally and socially responsible practices.
- Manage risk proactively by identifying potential issues in operations and implementing effective mitigation strategies.
- Foster an inclusive workplace culture that values diverse perspectives and encourages open communication.
- Prepare and present detailed reports on operational performance, client feedback, and improvement initiatives to senior management.
- Support business development activities by providing certification expertise and insights into market needs and competitive positioning.
- Ensure the certification department complies with all relevant legal and regulatory requirements in the region.
Education
Bachelors Degree in General Studies/Other
Qualifications
- Applicant must have working experience of minimum 3 years in similar role in a Certification body of Repute
Competencies
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- PROVIDE VALUE WITH PEOPLE - Value everyone&aposs contribution through honest feedback
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- MANAGE EMOTIONS - Recognise one&aposs and other&aposs emotions and express and regulate one&aposs reactions
- EARN TRUST - Take everyone&aposs opinion into account and remain open to diversity
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
