Powerfront Inc. isn&apost just another SaaS provider; we&aposre the architects of the INSIDE Ai Customer Visual Engagement Platform. An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We&aposre talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analyticswe&aposre revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.
We&aposre a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential. We&aposre not just building software; we&aposre forging strategic partnerships that redefine customer engagement.
If you&aposre driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn&apost just a job; it&aposs a career-defining opportunity to be part of a team transforming how the world connects with brands.
We are looking for a highly motivated game-changer to join our Quality Assurance team. This dynamic self-starter is someone who:
- Is innovative and analytical with a passion for utilizing their knowledge to improve operational efficiency.
- Has strong planning and organizational skills that will push the team forward with the latest technologies and best practices.
- Is skilled in problem solving and can resolve software issues before client impact.
- Has strong communication skills and can effectively work with both internal teams and external clients.
Key Responsibilities
- Ensures that software applications meet business requirements and system goals.
- Can reproduce and provide STR for bugs reported by Clients and Client Relations Specialists.
- Can execute bug Investigations and bug tracking.
- Communicates Bugs and Fixes to Developers and Digital Producers.
- Provides Support for Client Relations team and Clients.
- Tests Documentation design (Check Lists, Bug Reports).
- Tests INSIDE software (Cross-Browser testing, Integration testing, GUI Testing, Regression Testing, Usability Testing, Beta Testing, Boundary Value Testing, Exploratory Testing, Negative Testing, Sanity Testing, Test Documentation design (Test Cases, Bug Plans, Check Lists), Functional Testing).
- Executes testing for new applications, products, and/or enhancements throughout development life cycles.
- Liaises with clients - must be strategic in approach and focused on business requirements.
- Spots problems/bugs our engineers may have missed, before they reach our customers.
- Understands the technology from a user standpoint and effectively answers customer questions.
- Communicates with customers regarding quality related issues and complaints.
- Identifies any patterns or trends of support and/or performance issues and proactively leads discussions to remedy them.
- Follows established processes for defect tracking and reporting, including logging defects in a detailed and reproducible way.
- Represents QA on cross-functional project teams.
- Ensures that software meets functional requirements, system compliance, and interface specifications are met and implemented successfully.
- Analyzes formal test results in order to discover, document and resolve defects, bugs, errors, configuration issues, and interoperability flaws.
- Works with the development team to ensure that software meets quality standards.
- Ensures that the product satisfies the product requirements and meets end-users expectations.
- Communicates effectively with internal teams to identify system requirements and defects.
- Investigates customer complaints and product issues.
- Identities, records, documents thoroughly and tracks bugs.
- Monitors efforts to resolve product issues and track progress.
- Identifies procedures and scenarios for the quality control of products and services.
- Spots areas for improvement to enhance the product&aposs efficiency.
Key Requirements
- Bachelors degree in Computer Science, MIS, or related field; or equivalent work experience.
- Minimum 2-3 years of software/application testing.
- Experience with software automation test tools, software design methodologies, automation frameworks platforms, and related systems and technologies.
- Experience with Microsoft Office, Jira, Azure DevOps is a plus.
- 5+ years of Quality Assurance testing experience in a web application environment testing User Interfaces, Web services.
- Well-developed testing experience/solid troubleshooting skills.
- Solid understanding of QA testing methodologies, test phases, test plans, test scenarios development techniques and defects management.
- Demonstrated ability to work within deadlines.
- Excellent verbal and written communication.
- Equipped with acute attention to detail; able to quickly identify problems and mistakes.
- Organized and able to juggle multiple deadlines and projects.
- A creative problem solver and systems thinker.
Summary of Benefits
- A dynamic & forward-thinking organization revolutionizing retail technology
- A virtual workforce, remote but highly interactive and collaborative
- Competitive salary and benefits
- Be a part of an amazing culture with a high client and staff retention
- Take pride in partnering with the most prestigious brands in the world
- Career progression and longevity
About Powerfront
Powerfront is a leading provider of customer engagement technology and solutions. The companys proprietary engagement software INSIDE provides real-time actionable intelligence that beautifully orchestrates an expanding ecosystem of communication platforms that has transformed the online retail experience.
INSIDE can be leveraged in a variety of configurations to meet customers needs. Its open architecture enables customers in the luxury retail, fashion, travel, automotive, finance, and government sectors to easily deploy direct connections to their end-users while leveraging the power of data visualization and AI to drastically improve operational efficiency and effectiveness.
