Service Specialist/Supervisor

Responsibilities:

1. Quality Assurance, After-Sales, and Training

• Lead negotiations of after-sales service agreements in the market to ensure service

quality, cost-effectiveness, and customer satisfaction.

• Oversee warranty parts handling, audits, and technical/service training programs to

strengthen distributor capabilities and improve service efficiency.

• Partner with general distributors to monitor, analyze, and report product quality

issues, providing timely feedback and driving continuous product improvement.

• Coordinate and resolve after-sales service claims between regional headquarters

and distributors, ensuring prompt resolution and minimizing customer complaints.

2. Spare Parts Sales and Management

• Manage the end-to-end process of after-sales spare parts and accessories, from

ordering to execution, to secure timely supply and optimize operational performance.

• Monitor and analyze spare parts inventory turnover at general distributors,

providing actionable recommendations to reduce holding costs, improve availability,

and increase customer satisfaction.

Qualifications:

• Bachelor's degree or above in Engineering (Vehicle/Mechanical/Automation or

related).

• At least 5 years of relevant work experience; experience in automotive after-sales

service management is preferred.

• Skilled in market analysis, new energy product maintenance, and office software

(Tableau a plus).

• Strong English communication; Chinese language ability is an advantage.

• Adaptable, with good teamwork and interpersonal skills.