Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps.
Identify core problems, form product hypotheses, design MVP experiments, and define success metrics.
Analyze market trends, competitive landscape, and the needs of the POS / F&B / retail ecosystem to develop differentiated product strategies.
Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria.
Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks.
Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance.
Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features.
Requirements
Required Qualifications
Strong ability to quickly narrow down problem spaces, identify root causes, and define clear product goals.
Excellent verbal and written communication skills; capable of aligning diverse stakeholders (engineering, business teams, leadership, customers).
Solid knowledge of Agile/Scrum methodologies with demonstrated experience driving iterative improvements.
Understanding of data flows, system architecture, and engineering logic (coding is not required, but you should communicate effectively with technical teams).
Skilled in coordinating cross-functional projects and managing risks.
Required Experience
5+ years of product management experience in SaaS or B2B/B2C software, with ownership of product modules.
Experience in POS, F&B, retail operations, ERP, order/inventory management, or related domains is highly preferred.
Familiarity with API design, data synchronization, third-party payment integrations, e-invoicing, CRM, or platform-to-platform integrations.
Able to adapt to fast-changing environments and reprioritize based on business impact.
Capable of leading teams through ambiguity and defining measurable outcomes.
Nice-to-Have
Experience with data tools: SQL, Python, GA, Data Studio, or equivalent analytics tools.
Background in O2O (onlineoffline integration), restaurant POS, fresh-grocery retail, or multi-branch retail management.
Experience leading platformization or modular system redesign projects.
Knowledge of South East Asia F&B markets is a plus.
