Search Jobs
Search by job, company or skills
Search by job, company or skills
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description
Our Competitive Intelligence team plays a crucial role in shaping the user experience for our global online travel agency.We focus on conducting in-depth market and competitor analysis to stay ahead of industry trends, providing strategic insights that drive continuous improvement. By leveraging advanced data analytics, we ensure that our team remains well-informed and positioned to respond to evolving market dynamics, supporting the overall success of the business
Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution with minimum supervision
Provide technical operations support for internal and external stakeholders of Traveloka products and systems and manage the coordination independently
Participate in product development lifecycle
Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders
Able to identify pain point, produce insights and propose tangible, detailed improvement for the products managed
Exercise good judgment to maintain high product quality.
Leveraging experiments, quantitative and qualitative user insights to make data-informed and data-driven decisions.
Plan and manage multiple projects based on the level of urgency and importance of the projects.
Communicate concisely and influence stakeholders to prioritize their works in the interest of shared benefits or agreed business needs.
Build relationships with stakeholders across the organization to understand and prioritize needs across use cases and also short & long-term time horizons.
Requirements
min 1 year experience at top-tier multinational tech or engineering firms, multinational banks, or a credible and strong track record in supporting building or growing a business.
At least a Bachelor's degree in Engineering, Computer Science, or other fields from top local or overseas universities with strong academic results, MBA is a plus.
Solid technical background with understanding and/or hands-on experience in software development and web technologies with an aptitude towards solving complex problems.
Excellent analytical and problem-solving skills and strong intuitions of user behaviors. Have a strong willingness to learn and adapt to change quickly.
Very good attention to details.
Self-starter with a strong sense of curiosity, strong ownership, a bias for action, and a can-do attitude.
Experienced in breaking down needs into product requirements and communicating them to the respective functions like engineers, design, or data team.
Able to highly collaborate with cross-functional teams with proven abilities to navigate stakeholders to deliver outcomes.
Able to communicate in English and Indonesia, via a verbal and written medium.
Passion for making the world better through technology. Enjoy working in a technical and data-centric context.
Traveloka is an Indonesian unicorn company that provides online airline ticketing and hotel booking services, and it presently has a strong presence in Southeast Asia and Australia
Job ID: 129107607
