We are seeking a talented individual to join our Claims Operations team at PT Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role is responsible for managing, negotiating, and resolving major and complex insurance claims efficiently and strategically. You will be part of a dynamic team that works closely with clients, insurers, and various stakeholders to ensure optimal outcomes while protecting the firm's reputation.
We will count on you to:
Claims Management
- Lead end-to-end handling of large and complex claims across Property, Energy, CAR/EAR, Marine, Liability, Cyber, Business Interruption, etc.
- Review policy coverage, warranties, endorsements, and exclusions to determine claim strategy
- Coordinate with loss adjusters, forensic accountants, forensic engineers, recovery specialists, surveyors, and legal advisors
- Prepare, compile, and review claim documents, evidence, quantum assessments, and settlement proposals
- Monitor claim progress, milestones, and timelines to ensure prompt resolution
Client Advisory & Communication
- Act as primary claims advisor for key corporate accounts
- Provide strategic guidance to clients on claim strategy, coverage interpretation, mitigation steps, and documentation
- Lead client meetings, site visits, and negotiation sessions
- Deliver regular claim status reports and executive summaries to clients and management
Negotiation & Settlement
- Negotiate settlements with insurers and other stakeholders to secure favorable outcomes
- Escalate disputed claims and drive resolution through mediation, appraisal, regulator, or arbitration if required
- Support recovery or subrogation processes where applicable
- Stakeholder Collaboration
- Work closely with placement, risk advisory, and account management teams
- Coordinate with international networks or global markets when required for multinational claims
- Maintain effective communication with insurer senior claims team and management
Compliance & Reporting
- Ensure all claims processes comply with OJK, internal SOPs, and market regulations
- Maintain accurate claim files, documentation, and Management Information System reporting
- Track reserves and financial impact of major claims
What you need to have:
- Bachelor's degree in Law, Insurance, Risk Management, Engineering, Finance, or related fields
- Minimum 7 years experience in handling large or complex claims (broker, insurer, adjuster, or legal background)
- Strong technical knowledge of property, industrial, energy, construction, marine or liability insurance
- Experience managing high-value/complex losses (e.g., fires, machinery breakdown, natural disasters, power plants, infrastructure projects, BI/PD claims)
What makes you stand out:
- Professional insurance qualifications (AACI, ANZIIF, CII, AAAIK/ AAIK, or equivalent)
- Experience with multinational programs, reinsurance, or complex industrial sectors
- Prior role in a top broker, loss adjuster firm, or insurer major loss team
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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