Senior Account Executive

Job Description :

1. Account Growth & Retention

• Own and strengthen client relationships and account health.

• Act as the primary client contact for ongoing projects and account matters.

• Identify retention, upsell, cross-sell, and account growth opportunities.

• Provide proactive consultation and recommendations based on client needs and business context.

• Develop opportunities to expand client partnerships beyond existing scope.

• Maintain strong understanding of client business and marketing priorities

2. Marketing Capability & Consultation

• Understand client business and marketing challenges.

• Provide relevant marketing perspectives and recommendations.

• Continuously build knowledge of market, consumer, category, and cultural trends to strengthen client

recommendations.

• Build understanding across Brand, Social, Content, Media, and Activation

3. Integrated Solution & Strategic Orchestration

• Translate client needs into relevant marketing solutions.

• Connect the right Strategy, Creative, Social, Media, and Operations capabilities.

• Ensure solutions are aligned with client objectives and commercial opportunities.

• Coordinate end-to-end project development within the Pod from brief through delivery.

• Proactively identify risks, resolve issues, and escalate matters requiring Pod Leader intervention.

• Monitor project progress, scope, timeline, and key client deliverables.

4. Business & Commercial Ownership

• Maintain visibility of account revenue, pipeline, scope, and commercial health.

• Identify and develop qualified business opportunities.

• Support pricing, forecasting, and commercial discussions with the Pod Leader.

• Proactively flag commercial risks and opportunities

• Escalate critical issues to the Pod Leader when required.

5. Delivery & Client Experience

• Own client communication and expectations throughout project delivery.

• Coordinate with Strategy, Creative, and Campaign Operations to ensure smooth delivery.

• Proactively identify and resolve client or project issues.

• Ensure consistent quality, responsiveness, and client experience.

• Escalate critical issues to the Pod Leader when required.

• Identify opportunities to expand the account through broader marketing solutions beyond the existing scope.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or related field.
• 3–5 years of experience in Account Management, Client Service, and Influencer Marketing
• Good communication and client relationship management skills.
• Good understanding of marketing and advertising.
• Able to manage projects, timelines, and client expectations.
• Able to work with different teams such as Creative, Strategy, Media, and Social.
• Strong problem-solving and organizational skills.
• Proactive, responsible, and detail-oriented.
• Able to identify opportunities to grow client accounts.
• Able to work well in a fast-paced and team-oriented environment.