Company Description
Sampoerna University is the only university in Indonesia that offers an American-style higher education experience. As part of the Sampoerna Schools System, it represents the culmination of the nations only integrated system of schools based on international standards of quality.
Sampoerna University operates programs under the licensure and credentialing authorities of the Ministry of Education and Culture of the Republic of Indonesia. Set up with national and international standards, Sampoerna University is uniquely qualified to make substantive contributions to society through education.
Sampoerna University is more than just a campus it is a learning community that prepares students to succeed both academically and professionally. Here, students will not only learn and acquire academic rigorthey will be challenged to think, perform, and grow to a more advanced level. With our programs, students are assured to have better skills and credentials that will open the doors to both national or international careers after they graduate.
Sampoerna University Vision
Sampoerna University aspires to foster future leaders with strong moral character and internationally competitive skills sets, enabling them to actively participate in building a more prosperous, equitable, respected, and globally competitive Indonesia.
Sampoerna University Mission
Sampoerna University aims to provide students affordable access to education that meets the highest international standards. Sampoerna University offers a curriculum unique in Indonesia built around an American general education core, successfully preparing students for credential completion at Sampoerna University or for recognized transfer abroad. We also provide a full spectrum of cocurricular and pre-professional opportunities that ensure student success, preparing leaders for a global society.
Job Description
- Provide first-level and technical support for the universitys core applications (e.g., ACADIS, LMS, HR System, Finance System).
- Diagnose and resolve system-related issues in collaboration with Information System Officer or vendors.
- Assist in implementing and configuring software modules based on functional specifications or user requests.
- Execute development tasks under supervision, such as setting up workflows, templates, forms, or parameters in supported applications.
- Retrieve, process, and validate structured data from databases or systems for reporting, analysis, or integration purposes.
- Ensure data accuracy and consistency. Support the preparation of routine or ad hoc reports for academic or administrative purposes.
- Support users in understanding how to navigate and operate within supported systems. Respond to inquiries, assist with system access, and provide simple user guidance or documentation.
- Participate in functional and technical testing of new features or changes to systems. Assist in documenting test cases, logging bugs, and verifying fixes before deployment.
- Maintain technical documentation related to configuration, incidents, and recurring issues. Support updates to user manuals, knowledge base articles, or system logs.
- Assist in routine tasks related to system integration, such as data synchronization jobs, API data exchange support, and scheduled data uploads or exports.
- Support communication with external vendors or third-party developers by preparing technical details, screenshots, or log data necessary to resolve escalated issues.
Qualifications
- Bachelors degree in Information Systems, Computer Science, Informatics, or a related technical field.
- 3 years of experience in a technical IT support or application support role
- Exposure to information systems in educational institutions is a plus
- Ability to work effectively in a fast-paced, multicultural environment
- Fluency in Bahasa Indonesia and proficiency in English
