About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Sales Strategic Lead, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale not just execute tasks.
What Will Be Challenging
Please read this carefully - it's here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
What You Will Drive
In this role, you will be accountable for:
Sales Performance Analysis
- Analyze sales data (revenue, AOV, conversion rate, sell-through, productivity)
- Identify performance gaps by product category, store, or salesperson
- Monitor OKRs vs. targets and highlight risk/opportunity areas
- Provide actionable insights to Sales Head and Top Management
- Build dashboards and recurring performance reports
CRM & Clienteling Optimization
- Ensure CRM adoption and data accuracy
- Monitor clienteling KPIs (new clients acquired, repeat rate, reactivation, UPT)
- Segment clients (VIP, high potential, dormant, etc.)
- Track campaign performance and ROI
- Recommend data-driven client engagement strategies
Sales Target Planning & Incentive Support
- Support target setting by: Category (e.g., watch vs. fashion), Store, Sales associate
- Model different commission scenarios
- Analyze incentive effectiveness
- Ensure fairness and alignment with company strategy
Sales Tools & Process Improvement
- Optimize sales reporting templates
- Improve forecasting accuracy
- Standardize sales pipeline tracking
- Identify inefficiencies in sales workflow
- Support implementation of new sales systems or tools
Training & Knowledge Support
- Identify skill gaps using performance data
- Work with Training team on:
- Product knowledge gaps
- Selling technique gaps
- CRM usage gaps
- Measure training impact on performance
Product & Merchandising Insights
- Analyze: Best sellers, Slow movers, Cross-selling opportunities
- Support product allocation decisions
- Recommend bundle strategies (especially useful if high AOV items dominate focus)
Forecasting & Planning
- Monthly / quarterly revenue forecasting
- Trend analysis by category
- Seasonal demand projection
- Scenario modeling (best case, base case, worst case)
What We're Looking For
- Bachelor's degree in Business, Finance, Statistics, Economics, or related field.
- 47 years of experience in sales analytics, business analysis, or commercial performance roles.
- Strong analytical skills and ability to translate data into strategic insights
- Advanced proficiency in Excel/Google Sheets and Power Point; experience with BI tools (e.g., Power BI, Tableau, Looker) is a plus
- Strong communication and stakeholder management skills
