Sales Operations Manager

Company Description

RightChoice.ai is a fast-scaling MarTech platform enabling multi-location businesses to drive digital discoverability, reputation control and performance through AI-powered automation. With clients across retail, BFSI, healthcare, auto, and hospitality, our platform helps brands manage thousands of listings, reviews and location-level insights across Google, Bing, Apple, and more all in real time, at scale. 

We're now entering a high-growth phase and seeking experienced sales leaders to accelerate our regional footprint. 

Role Description

This is a full-time remote role for a Sales Operations Manager. As a Sales Operations Manager, you will work closely with Sales and Customer Success teams to drive revenue outcomes, improve deal conversions, and ensure a smooth customer journey from acquisition to retention.

This role requires someone comfortable working across both execution and process-driven environments. 

Key Responsibilities:

•    Support the sales team in driving new business opportunities and improving deal conversions 

•    Work alongside sales representatives on pipeline movement, follow-ups, and deal progression

•    Own and manage CRM systems, ensuring accurate tracking of leads, opportunities, and revenue

•    Identify gaps in the sales funnel and implement improvements to increase efficiency

•    Collaborate with Marketing and Customer Success to improve lead quality and customer journey to ensure smooth onboarding, handover, and ongoing client engagement

•    Monitor and improve the end-to-end customer lifecycle—from lead generation to retention

Ensure alignment between sales execution and backend processes 

What we're looking for:

•    3–6 years of experience in B2B SaaS across sales, operations, or related roles 

•    Hands-on experience supporting sales cycles, client interactions, or deal execution

•    Strong analytical mindset with the ability to derive actionable insights from data 

•    Ability to work closely with sales teams and drive execution 

•    Strong communication, coordination, and problem-solving skills 

•    High ownership mindset and attention to detail