Sales Operation, Mitra

3-5 Years

Job Description

Job Description

Own sales target setting, KPI, and territory/quota allocation, cascading business targets to regional, team, and individual levels with clear and defensible logic.
Design and administer sales incentive and commission schemes, including monthly calculation, validation, and payout coordination with Finance and HR.
Develop and maintain sales dashboards and reporting, covering pipeline, funnel conversion, productivity, coverage, visit compliance, activation quality, and other key business metrics as a single source of truth.
Conduct sales and business performance analysis by processing and modeling data, identifying root causes, trends, key issues, and opportunities across segments, geographies, channels, and sales behaviors.
Translate data and business analysis into actionable insights to support management and cross-functional teams in making better decisions and improving sales performance.
Own sales tools, processes, and SOPs, including CRM data hygiene, field sales/mobile app workflows, lead assignment, merchant onboarding, KPI definitions, escalation paths, and sales playbooks.
Drive sales enablement and governance, including onboarding and training materials, rollout of new products/tools/processes, weekly business reviews, monthly/quarterly performance reviews, and leadership reporting.
Partner with Finance, HR, Product, and Tech on headcount planning, sales budget and cost-per-acquisition tracking, tooling improvements, compliance, and audit requirements.

Requirements

Bachelor's degree in Business, Economics, Industrial Engineering, Statistics, Accounting, or other relevant fields.
Minimum 3 years of relevant work experience, preferably in sales operations, revenue/business operations, commercial analytics, FP&A, consulting, or e-commerce.
Strong analytical and data modeling skills, with advanced proficiency in Microsoft Excel/Google Sheets and experience using SQL or other data querying languages.
Familiarity with BI and data visualization tools, such as Tableau, Tableau Prep, Power BI, Looker, or Metabase, is strongly preferred.
Experience in sales target-setting, KPI management, quota allocation, and/or incentive or commission schemes, with strong attention to data accuracy and detail.
Strong execution and process management skills, with the ability to structure workflows, develop SOPs, manage details meticulously, and drive consistent implementation.
Strong stakeholder management and communication skills, with the ability to collaborate effectively across Sales, Finance, HR, Product, and Tech teams and challenge assumptions with data.
Performance-driven team player with high integrity, strong work ethics, adaptability in a fast-paced environment, and excellent written and verbal communication skills in both Bahasa Indonesia and English.