SaaS Business Unit Head

Requirement:

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field. Master's degree (MBA) is a plus.
• 812 years of experience in the SaaS industry.
• Experience leading cross-functional teams of 1020 people or more.
• Experience with P&L management, operations, and business development is a strong plus.
• Strong business acumen in SaaS business models.
• Ability to analyze operational data: utilization, margin, SLA, productivity, and workforce planning.
• Skilled in negotiation, proposal management, and client engagement.
• Strategic thinker with strong execution skills.
• Leadership, coaching, and ability to manage multi-divisional teams.
• Excellent communication and stakeholder management skills.
• Strong problem-solving, conflict management, and decision-making skills.
• Adaptive to change and focused on continuous improvement.
  

Job Description:

i. Business & Strategic Leadership

• Define strategic direction and develop SaaS business roadmap aligned with company vision.
• Develop and execute go-to-market strategies for SaaS offerings.
• Manage and be accountable for revenue, gross profit, net profit, and resource utilization targets.
• Identify new business opportunities, market segments, and expand strategic client networks.
  

ii. Operational Excellence & Delivery

• Ensure all services operate effectively, efficiently, and meet Service Level Agreements (SLA).
• Oversee end-to-end SaaS operational processes.
• Implement continuous improvement initiatives for SOPs, workflows, and quality standards.
  

iii. Client Management & Stakeholder Engagement

• Maintain long-term relationships with strategic clients and support issue resolution.
• Collaborate closely with Sales & Commercial teams on pricing, proposals, contracts, and large-scale negotiations.
• Guide teams to meet client needs responsively and enhance client satisfaction and retention.
• Represent the company in meetings, external engagements, or industry forums.
  

iv. Team Leadership & Performance Management

• Lead, direct, and develop cross-functional teams.
• Set KPIs and conduct monthly and annual performance evaluations.
• Provide coaching and mentoring to enhance team competence and productivity.
• Build a collaborative culture focused on ownership, speed, and service quality.
  

v. Reporting & Governance

• Prepare and present business unit performance reports to the Board of Management.
• Ensure operations comply with company policies, legal requirements, and professional ethics.
• Contribute to annual budget preparation and monitor business unit expenditures.